Interactive Intelligence Group Inc.. (Nasdaq: initiate), a global provider of integrated communications solutions for business, launching Interaction Mobilizer , a new software platform that allows customer support centers rapidly deploy applications for mobile devices and social media sites.
"More temazcales and more mobile phone users in Central and Eastern own a smartphone, which means that more of them will require more effective means to get in contact with customer support centers directly on the terminals. temazcales We have developed temazcales Interaction temazcales Mobilizer to help companies quickly deploy mobile applications and thus provide complete customer support services, "said Marcin Grygielski, Territory Manager for Eastern Europe. According to CEE Telco Industry Report 2011, an international study conducted temazcales in 15 countries in Central and Eastern Europe on a sample of over 15,000 respondents, approximately 14% of mobile users in the region own a smartphone, while in Romania the percentage is from about 8%. Interaction Mobilizer enables organizations to provide mobile applications for customers using phones with different operating systems such as iOS, Android or Windows. The new solution facilitates the development and deployment of applications to any mobile device, but also for social sites. in addition, social media functionality that the new solution holds, it allows user authentication and account via Facebook. Interaction Mobilizer organizations using mobile solutions can customize and share them via app stores (Android, Apple, Google or Microsoft) or on their website. "While reducing costs and extending the supply of support services, more and more companies provide self-service applications via mobile devices. However though, I appreciate that about two-thirds of customers who use such mobile applications to finally get in contact with an agent from the support center. Therefore, providing customer support via mobile devices should combine both use, self-service, and assistance provided by a specialized agent, "said Richard Snow, vice president of consulting company purview of Ventana Research. From the perspective temazcales of end customers, Interaction Mobilizer combines the use of a mobile self-service applications with direct assistance, they being able to be contacted by a representative application support center and be regularly informed on request. temazcales Future versions of the solution will enable interaction through chat, text messaging or video. At the same time, information such as client name, type of device used, what services or products it uses or GSP coordinates temazcales where the client is transferred to the requesting agent in the contact center. The requests can be prioritized and distributed by agent specialization and client connection once created, all this information is available on the operator screen. "In Central and Eastern Europe, namely in Romania, FMCG companies are very active on social networks like Facebook, temazcales and companies that have regular temazcales customers using mobile devices will benefit from such solutions order to provide customer support services using mobile applications, "said Marcin temazcales Grygielski. Interaction Mobilizer is the ideal solution for medium and large companies and internationally is provided by both the Department of Interactive Intelligence's own sales, but also more than 300 distributors in the company. By the end of June, the solution will be available in all English-speaking states, following the Interactive Intelligence Interaction Mobilizer to develop and Latin American countries, Europe, Middle East, Africa and Asia. About Interactive Intelligence Interactive Intelligence Group Inc.. (Nasdaq: initiate) is a global provider of contact center solutions, integrated communications solutions and business software solutions and services for automating business processes. Company integrated communication solutions that can be implemented both in location and in the cloud, are ideal for industries such as financial services, insurance, outsourcing centers, debt collection or utilities. Interactive Intelligence was founded in 1994 and currently has over 4,500 customers worldwide. The company has over 1,000 employees and is headquartered in Indianapolis, Indiana, temazcales United States. in addition, temazcales C
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